Proof of Delivery Scanning
Outsourced scanning for your proof of delivery (POD) and bill of lading (BOL) documents to increase profitability and get paid faster
Getting paid by customers is a crucial function for every business. For companies that deliver and provide goods and services, access to proof of delivery and bill of lading documents is often essential to ensure timely payments by clients. Our document scanning services ensure that your collections process is not delayed by missing or incomplete documentation.
We offer a completely outsourced service to address the challenges of storing and retrieving POD and BOL files, along with detailed exception reporting to allow you to identify potential issues before they arise.
The challenges of managing physical POD and BOL documents
Paper documents are difficult to manage
In the transportation, logistics, and distribution industries, paper documents such as pick tickets, bills of lading, waybills, packing slips, and proof of delivery tickets are essential. POD completes the transaction and ensures that the package was delivered and received correctly.
POD and BOL documents can affect multiple departments
When dealing with physical POD and BOL documents, multiple problems may arise. The POD is a mission-critical document - without it, the carrier cannot prove that the delivery was made and that the customer signed and accepted it. This can hamper payment processing and reduce overall efficiencies throughout the organization. These inefficiencies affect different departments in your organization – warehouse staff, accounts receivable, and most importantly, the customer.
Access to your POD and BOL documents
Another issue with paper POD and BOL is having efficient access to these documents. If a customer calls and asks about a specific delivery, how long does it take your staff to find their POD record? Do they have to call back at a later time because the document is not easily accessible? These situations can lead to bad customer experiences, leading to negative reviews or loss of business.