Shoreline provides comprehensive document management solutions for businesses of all sizes across all industries.

Since 1998 Shoreline has helped hospitals, group medical practices, banks, public and private education, manufacturers, not-for-profit organizations, and many more increase efficiency and productivity throughout their offices by converting paper records to electronic images for fast, secure access and retrieval.


    Learn more about Document Management through our Resource Center. Find out how Shoreline can help you manage your documents.



      Shoreline has 20+ years of experience in the Document Management Industry. Learn who we are and what we do.


        Release of Medical Records

        Learn how to receive your copy

        Have you received a letter from your doctor notifying you that Shoreline is the custodian of your medical records?

         If so, please check the information below and we'll gladly help you:

        • A patient may request in writing or by email a complete copy of his or her medical record. A patient's medical record may be released to the patient only upon written request. Exceptions are as follows:
          • A parent or legal guardian will be required to sign the medical records release form if the patient is a minor.
          • A legal guardian, attorney ad litem, or an agent given medical power of attorney must sign if the patient has been judged (by a court or physician) incompetent to manage his or her personal affairs.
          • Access to the medical records of a deceased patient is restricted by law to someone who is designated as a legally authorized personal representative of the deceased. Relatives do not always have access to a deceased patient's medical record.
          No other persons will be permitted to sign a record release on behalf of the patient unless a court order or similar legal directive is presented.
        • Patients or authorized parties acting on their behalf may request copies of the patient's medical record by submitting a completed and signed Patient Initiated Release of Medical Information form either in person, by submitting an email request to or by mail.
          The patient or authorized requestor must submit a picture ID as proof of identity and a completed credit card authorization form.
        • Medical records will be made available to the authorized requestor within 72 hours from the date of request. A fee of up to $1.00 per page is required for release either by mail or secure electronic transfer. Payment must be received prior to releasing the records.
        • Shoreline Records Management personnel will contact the requestor with the page count and cost of releasing the record. Once payment is processed, the medical record is released either by mailing a physical copy or sending a secure password-protected electronic transfer.

        Would you like to get a copy of your medical record?

        Fill out this quick form and we'll be in touch shortly.