Document Management FAQ
Interested in learning more about Document Management?
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Document Management is the practice of maintaining the records of an organization from the time they are created up to their eventual disposal. This may include classifying, storing, securing, and destruction (or, in some cases, archival preservation) of records. With over 20 years of experience in helping clients improve their information access and retrieval, Shoreline Records Management has opened our Document Storage Facility to help businesses of all sizes take advantage of off-site, Secure Document Storage.
However, the Document Management process does not stop once documents are sent to Shoreline. Our team of experts will help implement a Document Management Strategy for your company to ensure that you retain all of your critical business information for as long as it is needed. As importantly, we’ll help you discard information and content that is no longer required.
When selecting a Document Management Partner, we suggest that you keep in mind that this choice is much more critical than it may seem. In the modern workplace, information is critical to productivity, and timely, efficient retrieval of that information is paramount. Therefore, we’ve developed our 7-Key Questions that we recommend that everyone poses to their current or prospective Document Management partner.
7-Key FAQ Questions
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What policies and procedures are in place to ensure the security of my information?
Shoreline's Secure Document Storage Facility is monitored via Central Station 24 x 7 x 365, and all of our employees are under very strict confidentiality and non-disclosure agreements. The security and confidentiality of your information is paramount to our effective operation.
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In the unlikely event of a disaster, do you offer Document Replacement Coverage?
This is one of the biggest secrets in the document storage business. Unlike most providers, in the unlikely event of a disaster, Shoreline offers both Valuable Papers Insurance and Warehouse Legal Liability Insurance. That means if your records are ever destroyed or mishandled while under our care, we will underwrite the cost to replace them.
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Do you offer a money-back guarantee?
We believe in our services so strongly that we offer a 90-Day, No Questions Asked, Money Back Guarantee. Your Business is important to us, and we only deserve it if you're happy with the service that we provide.
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Will you be proactive about maintaining my archive and suggesting Document Destruction when appropriate?
We believe that you shouldn’t continue to pay for information that you don’t have a practical or legal need to maintain. Our team of professionals will be proactive about enforcing a true Records Retention Schedule to help you more effectively manage your information.
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How much will off-site storage cost me? Are there any hidden fees?
We don’t believe that Document Storage should be expensive, and figuring out your bill shouldn’t require a graphing calculator. We provide a complete fee schedule to all of our clients to avoid surprises. Typically, our prices are significantly lower than Self-Storage Units or other Document Storage Vendors.
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Do you offer Online Hosting for my critical Business Documents as well?
Shoreline offers Online Document Hosting on SC View and other software to our clients. This means that you can store your most critical information in a secure, hosted online repository and ensure access at any time from anywhere. We understand that your business records go beyond just Paper Files.
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Do you charge hostage fees or penalties for removing my documents from Storage?
Unlike many Document Management service providers, we believe that your information belongs to you. We don’t charge any Permanent Removal Fees or Hostage Fees to remove your records from our storage facility. All you pay is the cost of a standard retrieval, and you’re free to do what you wish with your documents.
