Document Management FAQ
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Document Management is the practice of maintaining the records of an organization from the time they are created up to their eventual disposal. This may include classifying, storing, securing, and destruction (or, in some cases, archival preservation) of records. With over 20 years of experience in helping clients improve their information access and retrieval, Shoreline Records Management has opened our Document Storage Facility to help businesses of all sizes take advantage of off-site, Secure Document Storage.
However, the Document Management process does not stop once documents are sent to Shoreline. Our team of experts will help implement a Document Management Strategy for your company to ensure that you retain all of your critical business information for as long as it is needed. As importantly, we’ll help you discard information and content that is no longer required.
When selecting a Document Management Partner, we suggest that you keep in mind that this choice is much more critical than it may seem. In the modern workplace, information is critical to productivity, and timely, efficient retrieval of that information is paramount. Therefore, we’ve developed our 7-Key Questions that we recommend that everyone poses to their current or prospective Document Management partner.
7-Key FAQ Questions
What policies and procedures are in place to ensure the security of my information?
In the unlikely event of a disaster, do you offer Document Replacement Coverage?
Do you offer a money-back guarantee?
Will you be proactive about maintaining my archive and suggesting Document Destruction when appropriate?
How much will off-site storage cost me? Are there any hidden fees?
Do you offer Online Hosting for my critical Business Documents as well?
Do you charge hostage fees or penalties for removing my documents from Storage?