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Shoreline Records Management Support - What can we do to help?

If you've got a problem, we're here to help. We offer support on the phone, via email, or via GoToMeeting to get you back up and running quickly. We want you to get the most out of your investment in Document Management, so let us know how we can help.

If you prefer to talk - give us a call at 631-435-2900 and Select Option 3. If you're calling from far away, feel free to use our toll-free number 1-800-435-2956.

If email correspondence suits your needs, you can email us anytime at support@shorelinerm.com and please do your best to describe your issue. Someone from our support team will be back with you shortly.

Looking to join a GoToMeeting with Shoreline?

If you're looking to connect with a Support Engineer through GoToMeeting, just enter the Meeting Number provided into the box on the left of your screen and click the Meet Now Button. The software should handle the rest. From there, you'll be able to share your desktop and we'll get to work troubleshooting your problem.

If you experience any difficulties with the WebEx session, please contact the GoToMeeting support team at https://www1.gotomeeting.com/pre/corp/contact.tmpl